Etiquette for Contacting New Clients as a VA

Etiquette Tips for VAs Contacting Potential New Clients by Emily Reagan PR

Lessons from a Digital Marketing Virtual Assistant who actually does the work:

Working as a VA or digital media assistant, you’ll quickly learn that those first contacts with potential clients are the most important of all. No matter how prepared you are as a virtual assistant, you’ve got to use basic etiquette when you first contact those new clients. So I’ve asked Natasha Stresemann, a graduate of my Virtual Assistant Crash Course, to help me list some basic tips you need to know when you’re ready to reach out to new VA clients.

Don’t contact your next potential client until you read these etiquette tips!

A huge question I’m always asked is whether or not there is really enough online work for VAs. My short answer is yes, and I shared all the full details in this blog post. But there are also a lot of people looking for online work and work from home opportunities right now. So you really have to set yourself apart and make sure that you’re showing up 100% for each potential client. And you don’t want to get deleted and ignored before you’ve even had a chance to share what you can offer.

I featured the success story of Natasha, one of my course graduates, in a recent blog post. And Natasha has also had the experience of working on the other side and trying to hire VAs. So she has some great tips to share about the etiquette you need to remember before you make that first contact with a potential new client. Remember these things that you should (and should not) do each time. And make sure you stand out for all the right reasons, and not the wrong ones.

Hiring Etiquette for VAs with Potential New Clients by Emily Reagan PR

When you first find that virtual assistant job offer on Facebook, Instagram, or LinkedIn:

  • READ all of the instructions given and follow them. If you are unsure of something, ask in a comment. Basic etiquette says that you should pay attention to what potential clients want before you contact them.
  • DO NOT Direct Message (DM) them without their permission or unless they have specified. You can always ask them in a comment if it would be ok to DM them, but don’t just do it.
  • If you are asked to apply in an email, treat the email like the cover letter of your resume. Mention where you saw the listing and why you are interested. Talk about the skills you have and relate them to the job posting. You can attach your resume or letters of reference if it is applicable.

Make sure you’re doing these things right:

  • DO SOME RESEARCH. If you know where their website is, look them up! Check out what they are doing so you can talk about it in your cover letter and discovery call. Make that personal connection to their brand and their unique needs.
  • ACT PROFESSIONAL. You are now a self employed freelance contractor. You should be taken seriously. No personal pictures, emojis, gifs, etc. It’s ok to show your personality. Just don’t overdo it.
  • SEND A THANK YOU. Sending a thank you after a discovery call shows you have good follow through and that you value their time.

But definitely DON’T do these things:

  • Focus on what you DON’T know. Show them what you DO know and what you know you are capable of doing.
  • Tell them you haven’t worked in a long time. Instead, tell them that you are motivated and eager and highlight the experiences you’ve had that are relevant. Even if you haven’t worked in a long time, you can definitely jump right into the virtual assistant world if you take the right approach.
  • Tell them you don’t know how to do something they’ve requested. Instead, tell them that it’s something you haven’t tried yet but can figure out. And then figure it out. Be confident, but make sure you follow through.

The Takeaway: Always follow basic professional etiquette when you contact potential clients.

It’s a cliché but it’s true. You only get one shot to make a first impression. And in a world where online job posts can get a lot of responses in a very short time, it’s important that you stand out. These etiquette tips will help make your first client contacts a success. Follow these guidelines and be confident with your unicorn VA skills and you’ll be ahead of the game.

Go get that next client!

-Emily, Digital Marketing Consultant and Implementer

Emily Reagan is a mom of four, milspouse, freelance digital marketer and Virtual Assistant coach who has helped 400 go-getters, including military spouses, stay-at-home moms, and professional women learn in-demand skills and find flexible remote work as digital marketing assistants and specialists. She’s shared 2,000+ job leads with her freelance marketers & VA community.

Ask her any questions over on Insta @emilyreaganpr

“I help smart women learn the in-demand digital marketing strategies and profitable tech skills to get hired as a unicorn digital marketing assistant.“

3 ways we can work together:

Unicorn Digital Marketing Assistant School with Emily Reagan

1. Do you need to acquire digital marketing implementation skills and build your workflows so you can solidly put yourself out there for work? Check out the Unicorn Digital Marketing Assistant School. (It opens twice a year so jump on the waitlist now!… I also share job leads with my students so it’s a gateway for anyone who wants to build a freelance business that gives them flexibility and meaningful work). You can also choose to go through the self-study program now. Enroll here.

2. Already doing the work and have clients? But need more clients and a better referral network? Apply for our Digital Marketer’s Workgroup. This is a tight-knit community of freelancers like you, supporting each other. Plus I’ve shared 1,600+ job opportunities with this community.

3. Need to hire a Unicorn Digital Marketing Assistant? Submit your job opportunity here. I’ll share with my workgroups totally free.

Ready for more?!? You Need My Virtual Assistant Crash Course!

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Yes, you really can work online.

Feeling overwhelmed and not sure how you can work from home and build your own online digital marketing business? Take a deep breath – you can do this. Start here with my list of 10 popular tasks that online businesses need help with the most!

These are the tasks that new clients are constantly asking for help with, and skills that they really need to find in a virtual assistant. Get access to this free download right now. Then make sure your own VA toolkit is up-to-date and relevant, and decide where you might need to invest in new growth and development for your biz.

Further Reading

When is it time to quit that client?

What I should have done BEFORE I got fired by my client.

Diving into a new career as a digital media assistant: success story.

How to get started as a virtual assistant.

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Meet Emily

Emily Reagan is a jill-of-all trades when it comes to digital marketing and techie skills. She’s worked as a behind-the-scenes digital marketing implementor and strategist for a decade for online biz owner clients.

She’s a mom of four, Air Force wife, and founder of the Unicorn Digital Marketing Assistant School, where she teaches smart women the in-demand, highly-coveted digital marketing skills to get flexible, online work.

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